Our Customer Service Promise
We aim to offer the same quality customer service to our online customers as we are proud to offer if you visit our store in Canberra.
Please contact us with any questions you have relating to products and their features. If the product is listed online, then we also stock it in our store so we know all about it.
If you see a brand on our website that you love, but you can’t find a particular product you are interested in, just email or call us and we will try to source the item for you. We are happy to take customer recommendations and we love finding new products that our customers love!
If you are sending your purchase as a gift, we would be happy to gift wrap for FREE! Please let us know in the comments section at checkout or contact us by phone or email. We are also able to include a gift tag and personalised message with your gift.
Little Sprout accepts major credit cards using the eWay online secure payment method - Visa, Mastercard, Amex and Diners Club.
Little Sprout accepts Paypal.
If you would prefer not to pay online, Little Sprout also accepts payment by Direct Deposit.
Delivery Options include:
Free store pick-up from 47 Colbee Court, Phillip ACT 2060
Flat Rate $9.95
Free for orders over $120
**Please note, bulky items may be charged an additional shipping cost.**
Express shipping is available by contacting Little Sprout on (02) 6282 3684.
Unfortunately, we do not ship internationally.
After ordering online, you will receive an email confirmation from eWAY or Paypal containing your order details.
If your order is received by 12pm Monday- Friday it will normally be dispatched that day. Orders received after 12pm will be dispatched the following day. Orders received on a weekend will be dispatched the following Monday. You should receive your order within 2-5 business days, depending on your location.
We use three different carriers to deliver orders - Australia Post, Fastway Couriers and StarTrack. The carrier used depends on the size and destination of your order. You will always be emailed with a consignment number when the order has been dispatched. Your dispatch email will also include the tracking web address.
Please note that during the busy Christmas period your order may take slightly longer to dispatch.
Once your order has been placed, it cannot be changed online. It may be possible to change the order before it is dispatched by phoning the store on (02)6282 3684.
If you wish to query a delivery, please contact us at firstname.lastname@example.org
Refund & Returns Policy
For our online store, we have a no fuss returns policy. If you are not completely satisfied with your purchase, we will give you a 30-day money-back guarantee from the date of purchase. There is no refund on postage. The buyer is responsible for the postage costs of returning the item to us. Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. If goods are received in unsellable condition, then your return may not be processed. There are no returns or exchanges for sale or clearance items.
If you were sent your item as part of our free delivery for orders over $120, and your return brings your total order to less than $120; then you will be refunded for the item, less the $9.95 delivery charge for orders under $120. If you return a total order for refund, the actual postage cost to send this to you will be deducted from your refund.
*Please note, this 'change of mind' returns policy does not apply to orders placed in our retail store.
All products are checked before dispatch to make sure they are not damaged. We also take great care to package them carefully. If however, damage occurs during the delivery process, please contact us by email for a replacement or refund.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.