Customer Care

Our Customer Service Promise

We aim to offer the same quality customer service to our online customers as we are proud to offer if you visit our store in Canberra.

Please contact us with any questions you have relating to products and their features. All products listed on our website are available in our store.

Gift Wrapping

If you are sending your purchase as a gift, we would be happy to gift wrap for you!

Gift Wrapping is $2.95 per product and can be added either when you select a product or when you go to your Cart.

Choose your favourite Birthday, Baby or Christmas wrapping paper from our adorable selection which you can preview here.

Our quality wrapping paper is designed and printed in Australia. It is made from certified sustainable plantation forest paper and is fully recyclable.

You can add a special message on a free gift tag or add a greeting card from our collection here.

If you have special instructions regarding your gift wrapping, please add a note to your order or send us an email when you check out. 

Payment Options

Little Sprout accepts Visa and Mastercard when using the Shopify online secure payment method.

Little Sprout accepts Paypal.

Little Sprout accepts Afterpay for orders over $100.

Little Sprout offers a 90-Day Layby option for orders over $200.

Click and Collect

Further information on Click and Collect can be found here


Yes! We have a 90-Day Layby option, so you are able to pay for your order over an extended period. Layby information and terms and conditions can be found here

Delivery Policy

Free store pick-up from 47 Colbee Court, Phillip ACT 2060 - "Click and Collect"

Flat Rate $12.95

Bulky Freight Rate $17.95

Free for orders over $220

**Please note, bulky items may be charged an additional shipping cost depending on location and size.**

Express shipping is available by contacting Little Sprout on (02) 6282 3684.

Unfortunately, we do not ship internationally.

After ordering online, you will receive an email confirmation containing your order details.

Orders will be dispatched twice a week - on Monday and Thursday mornings.

You should receive your order within 2-5 business days from the time of postage, depending on your location and dependent on the courier. Occasionally - and particularly during peak shopping periods - there are delays within the shipping network that are beyond our control. 

We use two different carriers to deliver orders - Australia Post and Aramex Couriers. The carrier used depends on the size and destination of your order. You will always be emailed with a consignment number when the order has been dispatched. Your dispatch email will also include the tracking web address.

Please note that during the busy Christmas period your order may take slightly longer to dispatch or for them to be delivered.  

Once your order has been placed, it cannot be changed online. It may be possible to change the order before it is dispatched by phoning the store on (02)6282 3684.

If you wish to query a delivery, please contact us at

Refund & Returns Policy

We have a 30-day return policy for online purchases, which means you have 30 days after receiving your item to request a return. *Please note, 'this change of mind' policy does NOT apply to orders placed in our retail store or Layby purchases and applies to online orders only.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags or labels, and in its original packaging. You’ll also need the receipt or proof of purchase. 

There is no refund on postage. The buyer is responsible for the postage costs of returning the item to us.

Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. If goods are received in unsellable condition, then your return may not be processed.

There are no returns or exchanges for sale or clearance items. If you were sent your item as part of our free delivery for orders over $220, and your return brings your total order to less than $220; then you will be refunded for the item, less the $12.95 delivery charge for orders under $220. If you return a total order for refund, the actual postage cost to send this to you will be deducted from your refund.

To start a return, you can contact us at If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

In store:
For in store purchases, we are not required to provide a refund or replacement if you change your mind. If a product has a major problem, we will provide a refund or exchange, as per Australian Consumer Law.

If you change your mind within 30 days of purchase we will happily provide a credit note or exchange your purchase. Proof of purchase is required.

You can always contact us for any return question at

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

All products are checked before dispatch to make sure they are not damaged. We also take great care to package them carefully. If however, damage occurs during the delivery process, please contact us by email for a replacement or refund.

Please note, we are only able to rectify these issues if raised within 30 days of delivery, so please make sure you check your delivery when it arrives. 

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price or description of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If your order is cancelled in this instance, you will receive a full refund.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.